PRIVACY POLICY
This Privacy Policy (this “Policy”) is provided
by FileTickets.Ca (“we” or “us” or “our”). When
you, a user of the website (the “Site”) access
or use the Site, we collect some personal and
non- personal information from you. Some of this
information is collected automatically when you
access the Site while other information is
submitted by you willingly. This Policy further
describes our practices regarding how we process
this information, including the method of
collection, use, disclosures, and security
methods.
By using the Site and the services provided
through it, you agree to the processing of your
personal information as described in this
Policy. If you do not agree with the way we
process your information, you are not permitted
to use the Site.
1. Payment Information & Processing
File Tickets Corporation is committed to
providing its users a secure service
processing payment for Tickets and fines
through Filetickets.ca. Our Website does not
store your Credit Card Number in its
database. All payments are processed by a
secure & trusted payment gateway
provided by Elavon Inc. & Authorize.net.
For more information, please visit the
company websites online at
https://www.elavon.com/index.html &
https://www.authorize.net/
2. Security of Information
We recognize the value of the personal
information you share with us; therefore, we
take great measures in ensuring it is safe
and secure from third party access and
theft. We use the current technologies and
physical measures to safeguard any
information we collect. We do not share or
disclose your information unless it is as
discussed under section 3 above. However,
you are aware that no matter how current and
strong the security measures employed is, it
is not a 100% guarantee that the information
will be safe. We, therefore, cannot
guarantee you that only persons authorized
to access your information will access or
use it. You hereby release us of all
liability claims arising from loss of
information due to theft.
3. Information We Collect about you
When you use the Site, we collect some
categories of information from you, which
are personal and non-personal information.
These categories of information can be
collected through the following means:
-
Personal Information through Submission:
This is personal information that you
willingly submit when you request a
service through the Site. Personal
information is any information collected
that can be used to directly identify a
user & defendant. The personal
information that you submit may include,
your First and Last Name, Email Address,
Phone Number, Ticket information
including all data on the Certificate,
Full Address and Country/location.
-
Non-Personal Information: When users
download and access the Site, we obtain
some non- personal information, which
our programmed software collects
automatically. Non- personal information
is information that cannot be used to
directly identify a user. The non-
personal information we collect include
IP Address (Internet Protocol Address),
ISP (Internet Service Provider), Device
Type and OS (Operating System), and
Cookie information (defined below).
4. How We use the Information Collected
We do not collect information about you
unless we need them to provide the Site and
service. The different categories of
information collected may be used for the
following purposes:
-
The personal information we collect such
as your name, email address, and phone
number is used to identify who you are;
to respond to your request, File
documents or Payments with the
Provincial Court of Ontario, Provide a
Licensed Paralegal in order to provide
you with a consultation or contact you
whenever we need to; and to provide you
the Site effectively and efficiently.
-
The non-personal information we collect
such as IP Address, Device OS, Browser
Type, ISP, and location are used to
track some activities about you which,
in turn, helps us to improve some
features; conduct business analysis;
identify your interests; tailor adverts
to you; enforce our Terms and
Conditions; and comply with applicable
laws.
5. How We share Information
The information we hold about you will only
be disclosed or shared under the following
circumstances:
-
Third Party Service Providers: Third
Party Service Providers (“Service
Providers”) are third party contractors,
companies, or individuals that perform
some tasks on our behalf. Each Service
Provider may need access to some of your
information to carry out the individual
task we have hired them to do. However,
the information we disclose to Service
providers are used solely to perform the
task each Service Provider is hired for.
They do not have our permission to do
otherwise as they are mandated to sign a
confidentiality agreement.
-
Compulsion of Law: We may disclose your
personal information if we believe such
disclosure is appropriate such as to
investigate, prevent, or take necessary
action against any form of illegal
activities such as fraud and other
wrongful acts; To protect and ensure the
our safety and other users; to enforce
our Terms and Conditions and other
agreements established by us; To comply
with applicable laws; To respond to a
subpoena, court order, or other similar
investigative summonses by law
enforcement; To establish our legal
rights; and To secure against legal
claims.
-
Business Transfers: Business transfers
implies circumstances such as a business
or asset sale, merger, acquisition, or
consolidation between us and another
entity. Should any of these
circumstances occur, we will not have
any option but to disclose information
with us. Under a business transfer
disclosure, this Policy or the privacy
policy of the merging, acquiring, or
consolidating company will govern the
collection of your information.
5. Cookies and Other Tracking Technologies
When you access the Site, we try to ensure
your access is meaningful and smooth. This
is why we send cookies to your device
automatically to track some activities about
you. Among other uses, we send cookies to
accelerate your use of the Site, to identify
you when you revisit the Site, and know your
preferences, behaviors, and interests so as
to send adverts that we believe matches your
interest.
The types of cookies we use are session and
persistence cookies. A session cookie only
lasts for a session of the Site use and
expires when you close the Site. The
persistent cookie, on the other hand, lasts
much longer and is used to improve your user
experience.
Although we are responsible for most of the
cookies sent to your device, there are other
cookies that are being set by Service
Providers who carry out activities on our
behalf.
You have the right to deactivate cookies
that are set to your device by going through
your device settings. However, note that
when you block cookies from being sent to
your device, some parts of the Site may not
function as they should. You take liability
for any malfunction of the Site due to your
blocking of cookies.
6. Marketing
When you submit your email address to us
during registration, you automatically grant
us the right to send you messages such as
offers, updates, promotions, and adverts
which we believe may interest you
(collectively, “Marketing Emails”). We will
continue to send you these Marketing Emails
for as long as you use the Site and you do
not show any interest to opt-out of
receiving them. However, you may opt-out of
Marketing Emails by clicking on the
“unsubscribe” link/button in any Marketing
Email from us. Please, note that opting-out
of Marketing Emails may not include
important notices such as updates, changes,
and modifications to this Policy, our Terms
and Conditions, and a portion of the Site or
services.
6. User Content
We provide certain areas on the Site where
users can upload or post content such as
images, texts, comments, etc. (collectively,
“User Content”). You acknowledge that some
of the User Contents uploaded to the Site is
public and any personal information attached
to such User Content can be obtained by
other users and search engine users. We
advise all users to be cautious of the kind
of personal information they attach to their
User Contents. We will not be held liable
for any loss or damage that emanates from
your negligence in connection to the
foregoing.
Although we have the obligation to keep your
personal information as safe as possible,
you also have the responsibility of keeping
your login details confidential. Please,
endeavor to notify us via the email address
below if you sense a third-party attempt
login to your account.
7. Rights of Users
You have the below rights over the
information we collect about you as a user
of the Site:
-
Right to Termination: You may request
for the termination and deletion of your
user account and content at any time.
You may exercise this right by sending
us an email at info@filetickets.ca.
-
Right to Modification: You may modify
the personal information we hold about
you at any time. To exercise this right,
you may also send us an email at
info@filetickets.ca.
8. Changes and Updates
We reserve the right, at any time, to modify,
update, or change a portion of this Policy as
new developments arise. Any modification to this
Policy shall commence when the Effective Date
above changes. Notices regarding modifications
may be communicated to you via your email
address (at our discretion). We advise you to
frequently revise this Policy in order to watch
out for possible modifications. By your
continued use of the Site after any modification
to this Policy, you consent to our privacy
practices.
9. Children Policy
The Site is not designed for people who are
below the age of majority. We do not
knowingly accept personal information from
users who are below 18 years of age (or 16
in some locations). By using the Site, you
represent to us that you have attained the
legal age of majority in your location.
10. Third-Party Contents
The Site may occasionally contain adverts
and other content from third party companies
(“Adverts”). The contents of these Adverts
have not been checked by us and therefore we
cannot guarantee that they are accurate and
complete, or that the privacy practices of
these companies are up to standard. We
advise you to read the privacy practices of
any company’s Advert available on the Site.
You hereby release us of all claims, losses,
and damages arising as a result of the
Adverts you accessed via the Site.
11. Contact Information
If you have any questions or complaints
regarding this Policy, reach out to us via
Info@filetickets.ca.
Last Updated: April 5th, 2022
