FILE TICKETS
FREQUENTLY ASKED QUESTIONS

The following POA fines can be paid online. Tickets issued by:

• Police Service
• Ontario Provincial Police
• Red Light Camera Tickets
• Speed Camera Tickets
• City Bylaw Enforcement
• Ministry of Transportation
• Ministry of Environment
• Ministry of Labour
• Ministry of Natural Resources
• Ministry of Health
• Workplace Safety and Insurance Board

You can pay your tickets for all Provincial Offences Courts located In Ontario.

It only takes a matter of minutes to submit your payment request online. To simplify the process, have your credit card and offence number ready.

There is no limit on the number of tickets you can pay. Please note: if you have multiple tickets, you will have to pay each ticket individually. A non-refundable handling fee applies to each transaction and the dollar amount for each transaction is subject to authorization by the appropriate credit card company.

Yes, there is a Convenience/handling fees and the Credit Card fee. These fees are separate and additional to the ticket amount paid. Fees are calculated as follows:

• Convenience Fee for Ticket payments: We charge a convenience fee of $7.50 for ticket payment transactions. This fee will be clearly displayed at the time of purchase and is in addition to the base price of the product or service.
• Convenience Fee for Disclosure Requests: We charge a convenience fee of $30 for payment transactions when submitting your disclosure request to Court administration. This fee will be clearly displayed at the time of purchase for the service.
• Credit Card Fee: We charge a credit card processing fee of 2.2% for transactions made using credit cards. This fee is calculated as a percentage of the total transaction amount, including any convenience or handling fees, and will be added to the total amount you owe.

Forms of payment that can be used for online payments are: valid VISA, MasterCard, and American Express. There is no connection to online banking. debit, credit/debit (e.g., Visa debit), and pre-paid credit cards.

Failure to pay your fine in full could result in a conviction being entered against you. Upon conviction you will be required to pay the set fine including court costs and the applicable victim fine surcharge by the due date. Failure to pay the fine imposed upon conviction by the due date will result in one or more of the following: Refusal by the Ontario Ministry of Transportation to issue a vehicle permit

• Driver's license suspension
• An additional administrative fee
• The defaulted fine information is provided to a credit bureau.

If your driver’s licence is suspended for unpaid fines, there will be a delay in updating the Ministry of Transportation records if payment is done through FileTickets.ca and Court Services. It is suggested that you Contact your local Service Ontario Office to reinstate your driver’s license. You may pay your outstanding fines that are suspending your Licence at Service Ontario and they may reinstate your licence immediately after fines and reinstatement fee are paid. Contact Ministry of Transportation Driver control unit @ 416-235-1086.

Once you have completed the payment request process online, a confirmation email of the request will be emailed to you with receipt from Filetickets.ca. If you require the receipt that was submitted to Court Services, please email us at Records@filetickets.ca.

Although we try to process payments with 24-48 hours of the next business day, it can take up to three business days to process your payment and update the court records. It can take up to five business days to update the Ministry of Transportation records.

An email receipt is automatically sent to you upon payment. Please check your email records. alternatively, you can Email us at Info@filetickets.ca.

Please check any Spam or Junk folders as it may have been redirected there. If one is not found, it may be that the email address was entered incorrectly. We suggest that you screenshot the confirmation page for your records.

You can Email us at info@filetickets.ca and we will attempt to facilitate your request for payment information.

Contact Court Services in jurisdiction that issued the ticket. To find the municipality or court jurisdiction contact information, please see the list of Provincial Offences Courts on our FAQ Page.

Please verify the ticket details are correct and try searching again. If the ticket is within 14 business days from the offence date noted on your ticket, your ticket may not have been filed immediately with the Court or may not have been uploaded to the provincial system yet.

You can use or manual payment form to submit your payment. A picture of the ticket is required to verify and process the ticket payment at a later date.

If you have entered incorrect information and have completed the transaction you should contact us as soon as possible. Please have both the correct and incorrect information available. If payment has been submitted to the court by us, you will need to contact the court directly to reverse the payment.

You can pay your POA fines online any time of the day or night, however, support service will be available Monday to Friday, 8:30 a.m. to 4:30 p.m.

If you are encountering difficulties:

• Check that you have a compatible browser
• Click on Refresh and try to connect again
• Check with your Internet Service Provider to ensure that you are able to connect to the Internet

Parking tickets system is currently in final stages of development and is expected to launch in June 2022. Once launched, you can pay parking tickets for select municipalities across Ontario. Locations will be listed on the search form.

Yes, defaulted POA fines - fines that are past their due date - can be paid online.

In the event that a refund is requested or processed by us, the fine amount will be refunded to you unless funds have already been submitted to the Court or municipality. If funds have been submitted to the municipality, please contact them directly for any refund inquiries.

File Tickets Corporation charges a non-refundable service/handling fee for using its software, service, and secure infrastructure to process a payment to the court. Once you submit a payment to us, both the service/handling fee and the credit card fee become non-refundable.

Please email us info@filetickets.ca to verify the fine was processed properly to the courts. It can take a minimum of 72 hours for the information to be updated in the court ICON System database once submitted by us to the Court. Please ensure to provide your ticket information and the transaction ID so that we may look up your ticket.

Payments received and processed by FileTickets.ca require 1-3 business days to be processed by Court Services, if payment is received on or after the due date, it may result in increased fines or other collection actions being taken. Please confirm with Court Services by contacting them directly.

A victim fine surcharge is applied to provincial and federal fines and is credited to a special fund to assist victims of crime. It is usually 25 per cent of the imposed fine. For example, a $100 fine would result in a $25 surcharge.

We ask for your valid e-mail address in order to send you a copy of your Payment Receipt or to contact you in the event of a refund. We will not use your e-mail address to send you any unsolicited mail.

FileTickets.ca is committed to providing a secure environment that protects your personal information. File Tickets selected Authorize.net to process the payments because of Authorize.net has experience and expertise in Payment gateway services in a secure environment. Please refer to our security statement for more information.

Yes, Filetickets.ca stores all information submitted to the site in a secure and encrypted environment.

Once a request is made to pay or file a ticket, a confirmation email will be sent to you confirming submission of your request. This email will never request to provide confidential information or to pay a ticket from Filetickets.ca – DO NOT respond to it or click on any links provided. Instead, please forward the e-mail to Info@filetickets.ca.

File tickets will NOT contact you via email requesting payment or personal information. Phishing is a type of SPAM that includes sending phony e-mail messages designed to look legitimate. The goal of these email is to trick individuals into disclosing confidential information which can lead to identity theft and online fraud.

The following Parking fines can be paid online. Tickets issued by: Toronto, Mississauga, Ottawa, and Brampton.

Filetickets.ca is an online process server company that assists you in paying or filing your Provincial Offences Act violations, such as Traffic Tickets, Red-light cameras, and Speed cameras.

Provincial offences are minor (non-criminal) offences that include but are not limited to:

1. Speeding, careless driving, hand held device, seatbelt - Highway Traffic Act
2. Failing to surrender your insurance card or possessing a false or invalid insurance card - Compulsory Automobile Insurance Act
3. Being intoxicated in a public place or selling alcohol to a minor - Liquor Licence Act
4. Entering prohibited premises or failing to leave premises after being directed to do so - Trespass to Property Act
5. Occupational Health and Safety and Ministry of Environment violations
6. Noise, taxi, and animal care bylaws - City bylaws

You can access the complete Act here.

1. Choose Your Filing Option: Start by selecting one of the two filing options: Early Resolution or Trial Request.
2. Submit Your Ticket: Provide your ticket details and contact information through our filing process.
3. Confirmation Email: You will receive an email confirming your submission for your records.
4. Request for Hearing: Upon receiving your submission, we will request the hearing option on your behalf with Court Services.
5. Hearing Notification: The court will subsequently send you a hearing date either by mail or email.
6. Access to Legal Resources: FileTickets.ca will also provide you with Ontario's guide for defendants in provincial offences cases. This guide includes information about the Law Society Referral Service. Alternatively, we can help you find a local legal services provider who can offer a free consultation to ensure you are aware of your rights. Please note that this consultation is entirely optional, and you have the freedom to decline it if you prefer.

We serve all Provincial Offences Courts located in Ontario for Trial requests and Payments. Early resolution is only available for Courts that offer this type of service.

It only takes a matter of minutes to submit your request online. To simplify the process, have offence information ready.

You can file up to 5 traffic tickets at once. Please note: If you have multiple tickets that are from different Dates/times you must file tickets separately.

No! This is a FREE online service.

We will accept the ticket within 35 days from the offence date. Please note, the Provincial Offences Act of Ontario indicates the request should be made within 15 days of the offence date. Generally, the court will not convict after 15 days and you may still have an opportunity to make your request if the ticket has not been put on a “fail to respond” docket for a conviction. If you are within 45 days please send us a message through our contact us form or contact the court directly for more information.

No. This service will NOT provide you with a court date. The court will send you a notice to the address you provide us online or in some cases your email address. Generally, the court will send out a notice within 6-8 weeks. However, due to the Covid-19 pandemic, Court Services has experienced delays all over the province. You can also visit the Government of Ontario website to look up the status of your traffic ticket.

If you received confirmation from us that your ticket was filed and you still have not received a notice in the mail after 4 months, please contact the Court office directly. The contact information is on the back of your ticket or in our FAQ section of our website.

You can also visit the Government of Ontario website to look up the status of your traffic ticket.

FileTickets.ca will not file tickets on behalf of third parties, companies, or corporations, including those paid or retained to provide legal services. This service is for the INDIVIDUALS that were charged on the ticket and the defendant should be using this service as it is in our terms of agreement.

Contact Court Services and provide them with your driver’s licence number to look up on the system. To find the contact information, please see the list of Provincial Offences Courts on our FAQ Page.

An immediate confirmation of request will be sent to the email you provided us to confirm your documents have been received. In the event you did not receive a confirmation email, please contact us at info@filetickets.com.

Although we try to process payments within 24-72 hours of the next business day. If payment hasn’t been submitted by us to Court services and your ticket is within the timeframe to file, we may be able to cancel your payment and submit your hearing request. You can email us at Info@filetickets.ca and we will try to accommodate but cannot guarantee this cancellation.

An email receipt is automatically sent to you upon submitting your request online. If you require a stamped copy or confirmation from Court Services, you can email us at Info@filetickets.ca and we will look up the request in our files.

Please check any Spam or Junk folders as it may have been redirected there. If one is not found, it may be that the email address was entered incorrectly. You can email us at Info@filetickets.ca and we will attempt to facilitate your request.

There is no consultation fee with LSO referral service or referrals by us to a local provider. However, if you decide to retain the legal services provider, then a fee will be required for them to represent you in court. This is discussed between you and the provider. FileTickets.ca is not involved with legal representation.

No, there is no obligation to hire the legal representative from your consultation. You are strongly urged to seek legal advice from a lawyer or paralegal regarding your legal options and potential penalties. Consultations are free and without obligation; you can represent yourself or hire anyone of your choice.