Below you’ll find our Terms And Conditions about our pay tickets and file traffic tickets service.
By clicking " I have read, understood, and accept the Terms and Conditions” I am paying my ticket voluntarily and understand a conviction will register," you agree to pay the total amount charged, which includes both the payment amount to be paid directly to the Court, the convenience/handling fee, and the credit card fee (2.2%) to be paid directly to File Tickets Corporation.
Please note that the convenience/handling fee and the credit card fee (2.2%) is collected directly by File Tickets Corporation for the use of its software, service, and the secure infrastructure to make this payment to the Court. Your billing company does not receive any portion of the service/handling fee.
It is your responsibility to pay the correct amount of your ticket, and you understand that we will not be held responsible if the incorrect amount is paid or additional fees are applied by the time we process the ticket according to our service time noted below.
WE REQUIRE A MINIMUM 3 - 15 BUSINESS DAYS TO PROCESS YOUR PAYMENT AND FILE PAYMENT WITH COURT SERVICES OR THE LOCAL MUNICIPALITY ON YOUR BEHALF, AND YOU AGREE TO ABIDE BY THIS TIMEFRAME. IF TICKET INFORMATION IS NOT PROVIDED TO US CORRECTLY, IT MAY TAKE UP TO AN ADDITIONAL 10 BUSINESS DAYS TO CONTACT YOU. A business day is a day when the Courts are open for business. If your driver's license is suspended for unpaid fines, there will be a delay in updating the Ministry of Transportation records if payment is made through FileTickets.ca and Court Services. It is suggested that you contact your local Service Ontario Office to reinstate your driver's license. You may pay your outstanding fines that are suspending your License at Service Ontario, and they may reinstate your license immediately after fines and reinstatement fee are paid.
For tickets not found in the system and paid manually through our manual forms, it may take 14-30 days to process the payment. Court administration will require time from the "date of deemed service" to upload information into the Ontario database. Until this information is uploaded, we cannot pay the fine on your behalf.
Convenience/handling fees and the Credit Card fee are separate and additional to the ticket amount paid. Fees are calculated as follows:
We charge a convenience fee of $5 for ticket payment transactions. This fee will be clearly displayed at the time of purchase and is in addition to the base price of the product or service.
We charge a convenience fee of $30 for payment transactions when submitting your disclosure request to Court administration. This fee will be clearly displayed at the time of purchase for the service.
We charge a credit card processing fee of 2.2% for transactions made using credit cards. This fee is calculated as a percentage of the total transaction amount, including any convenience or handling fees, and will be added to the total amount you owe.
If we receive fine payment requests that do not match the fine amount owing with Court Services or the local municipality on the date and time we process the payment, File Tickets may process the difference (up to 100 CAD) from the Credit Card that paid the fine through our payment services provider so that they may pay the fine in full on your behalf. This is done on a case-by-case basis and not for every payment. An email will be sent to you informing you of payment to be processed to the card or refund back to the card.
Court Services and Local municipalities have additional penalties and fines for tickets paid late or in default. In an effort to ensure that subsequent additional fees or license suspensions don't happen with incorrect fine amounts paid to us, you hereby authorize us to process the difference of the fine amount (less the convenience/service fee) up to 100 dollars CAD in addition to the original fine. An email notifying you of the charge will be sent out along with an email receipt for your records. This is done on a case-by-case basis and not for every payment.
For example, if you use a manual form to pay a ticket and enter the set fine amount and not the total payable amount on the ticket, we may process the difference to your card to total the correct amount and email you notification and a receipt
File Tickets Corporation charges a non-refundable service/handling fee for using its software, service, and secure infrastructure to process a payment to the court. Once you submit a payment to us, both the service/handling fee and the credit card fee become non-refundable. In the event that a refund is processed, the fine amount will be refunded to you unless funds have already been submitted to the Court or municipality. If funds have been submitted to the municipality, please contact them directly for any refund inquiries.
Traffic Tickets - You understand that Filetickets.ca will request a Trial Date or an Early Resolution meeting on your behalf by submitting a "Notice of Intention to Appear" or a "Replacement of Missing Information Form" to the appropriate Court office. The option you select will be the one that we forward to Court Services. If you request a Trial Date, you intend to challenge the evidence provided by the officer in court and ask that they attend the trial. If you select an Early Resolution meeting, the court will schedule a meeting for you to discuss your case with a prosecutor.
You can find a copy of the forms on the court office website. General forms are available at https://www.toronto.ca/services-payments/tickets-fines-penalties/courts/online-forms/. The Provincial Court will send you a "Notice of Trial" or a "Notice of Resolution Meeting" to the email or home address that you provided through this site. You authorize Court Services to communicate with you by email using the email address you provided to us. If you move or change your contact information, it is your responsibility to contact the court office and update their records. We are not responsible for updating this information. You can check your ticket online using Ontario's website at https://www.justiceservices.jus.gov.on.ca/POA/screens/poa/POASC001.xhtml.
You understand that if you fail to attend the scheduled trial date or early resolution meeting, you will be deemed to have not disputed the charge(s) and may be convicted in your absence. Demerit points or license suspension may result from the conviction. Section 86 of the Provincial Offences Act states that anyone who knowingly makes a false assertion of fact in a statement, document or form for use under this Act is guilty of an offence and may be fined up to $2,000 upon conviction. We require 3 business days to process your ticket and file it with the court, and you agree to comply with this timeframe. A business day is a day when the Courts are open for business. We will not be held liable if the Court convicts you of "Failing to respond" within the timeframe specified by the Provincial Offences Act of Ontario.
We do not facilitate disputes for Parking Violations with any municipality in Ontario, Canada. If such requests are made through our website, they will be discarded from our system. We take no responsibility or liability for such requests made in error regardless if our system sends out a confirmation of request.
Translations of text and webpages on FileTickets.ca website are performed by Google Translate. Google Translate is a free online language translation service which can translate text and web pages into different languages. Please note that not all text may be translated correctly or be translated at all.
You agree that when a translation is complete, you assume the risk of any inaccuracies, errors and omissions therein. You agree that File Tickets Corporation shall NOT be held responsible or liable for any damages or losses that may result from your reliance upon or use of Google Translate.
If you have any questions about Google Translate, please read the Google Translate FAQs.
You agree to indemnify, defend, and hold harmless File Tickets Corporation, its affiliates, officers, directors, employees, agents, and partners from and against any and all claims, losses, liabilities, expenses, damages, and costs, including reasonable attorneys' fees and court costs, arising out of or in connection with:
Your use of the FileTickets.ca website and services.
Your violation of these Terms and Conditions or any applicable laws, regulations, or third-party rights.
Any content or information you submit, post, or transmit through the FileTickets.ca website.
Any unauthorized use of your account or any breach of security related to your account.
Any interaction, communication, or transaction with other users of the FileTickets.ca website.
Any dispute, legal or otherwise, between you and any third party, including, but not limited to, any governmental authority.
This indemnification obligation will survive the termination or expiration of these Terms and Conditions and your use of the FileTickets.ca website. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with us in asserting any available defenses.
Last Updated: October 15th, 2023